Support
Saving Your Memories
Sharing Your Memories
If you ever have a problem, complaint, or suggestion, please let us know.
Support Frequently Asked Questions
Q: There is five seconds of blue video before my video starts. What is that?
A: The blue video is on your DVD because PC Ultimate Videos starts transferring the video before playing the videotape in order to insure that all of your video is captured.
Q: I see more blue video during my video? What is that?
A: Unfortunately, some older videotapes that have already started to degrade will have gaps in their video. The blue video indicates where the gaps are in the videotape.
Q: How can I contact you if I have any other problems?
A: PC Ultimate Videos can be reached through email, phone, mail, or in person. Below is that information.
Email:
PCUltimateVideos_aol.com
Phone Number:
563-564-5496
Mail Address:
3045 Hillcrest Road
Dubuque, Iowa 52001
Tracking Your Memories
